Corium is a healthcare sales/ marketing company and we have used DIVER with support from DBI since 2007. Research has indicated that accessing data from many sources, understanding and acting on it is a major challenge for companies. DIVER has and continues to meet the challenge and has surpassed our expectations.
We have DIVER linked to our SAGE accounting package and our proprietary Patient Management System (PMS). The PMS records and manages circa. 26,000 patient prescriptions and DIVER enables us to analyse our data from every imaginable angle. This means Corium can measure and consequently manage our business in a way that was not possible with a traditional accounting package. DIVER brings transparency with flexibility to data.
Every interaction with DBI staff has enhanced our understanding and the on-going support is excellent. We consider DBI as an excellent partner that continues to address needs from our perspective. The support is as good as the software – nothing is too small a deal and I haven’t been asked to participate in some long winded ‘IT Project’ to get what we need. 95% of queries can be resolved over the phone, with our remaining needs met shortly afterwards. We are very confident in recommending DBI, their staff and approach.