Every year, the Business Application Research Center (BARC) conducts the world’s largest survey of business intelligence users and compiles the information into a research report. This year’s study, The BI Survey 13, has just been released, and as in years past, The Diver Solution has fared exceptionally well.
In the survey, Dimensional Insight outscored all major BI vendors – IBM/Cognos, Information Builders, Microsoft, MicroStrategy, Oracle, QlikTech, SAP/Business Objects and Tableau – in numerous key categories:
- Goal Achievement: Users gave Dimensional Insight high scores in goal achievement in the visual analysis and data discovery peer group, indicating their BI deployments are fulfilling the goals originally set at the beginning of the project.
- Performance Satisfaction: Users indicated a high level of satisfaction with Dimensional Insight product performance.
- Customer Support: Dimensional Insight achieved the No. 1 ranking in vendor support in all peer groups in which it was featured. Users also gave Dimensional Insight high marks in Implementer Support. These scores indicate a very high level of customer satisfaction after the sale.
Speaking for the entire team here at Dimensional Insight and our network of partners around the globe, we are particularly proud of our high scores in the vendor support category, and that we rated No. 1 in vendor support in the three peer groups in which BARC evaluated us. We make a very concerted effort to ensure that our relationship with customers continues well past the sale. Our consultants and sales team and partners are focused on ensuring Diver Solution users and customer organizations are deriving real value from our solution.
One data point from the survey that demonstrates value is that 26% of personnel within Dimensional Insight customers use The Diver Solution. That’s nearly twice the average penetration of 15% for all products measured in the survey.
The BI Survey 13 compiled feedback from 3,149 end users about 30 different business intelligence products. It asked several questions to measure business benefits and the success of deployments. BARC featured Dimensional Insight in three peer groups: “Dashboard Vendors,” “Ad-hoc Analysis Vendors” and “Visual Analysis and Data Discovery Vendors.”
To learn more, read the press release or download a free copy of the BARC BI Survey 13 Dimensional Insight Vendor Summary from dimins.com
Post by Mike Cassettari
Mike directs all Dimensional Insight marketing activities, including product and market strategy, product marketing, marketing communications and public relations. Mike brings to Dimensional Insight an extensive background in building and leading marketing operations for high-growth software companies in business intelligence, analytics and knowledge management. You can link up with Mike at www.linkedin.com/in/mikecassettari