Dimensional Insight (Diver BI) Wins Best in KLAS for 7th Time in 10 Years
Excellent news for Diver BI users – the software has won No 1 position as Best in Klas yet again! We are delighted at this recognition for the software, the people that design Diver BI applications and their users.
2020 Best in KLAS is a recognition of outstanding efforts to help healthcare organizations in their quest to deliver quality patient care. The Best in KLAS designation is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations.
Every year, KLAS Research interviews users of healthcare software to publish the Best in KLAS: Software and Services report. In the 2020 report, Dimensional Insight is ranked the #1 vendor in healthcare business intelligence and analytics (with Diver BI) out of a field of seven big brand vendors.
This is the 7th year that Dimensional Insight has won Best in KLAS. (2010, 2011, 2012, 2014, 2015/2016, 2019, and now 2020.) In the report, Dimensional Insight achieved a score of 93.4, which is 1.9% higher than its 2019 score and is the company’s highest Best in KLAS score to date.
To download the Best in Klas Report go to Dimensional Insight Website
What makes Dimensional Insight (Diver BI) Best in KLAS?
KLAS Research asks survey respondents 20 questions about their experience with healthcare business intelligence and analytics solutions. These questions include topics such as “Overall Satisfaction,” “Part of Long-Term Plans,” and “Delivery of New Technology.” These category scores are added up and then translated into an overall score between 0 and 100.
In addition, KLAS Research buckets the questions into six different pillars and assigns each of these pillars a letter grade based on the scores that comprise it. Dimensional Insight received “A” grades across the board in culture, loyalty, operations, product, relationship, and value.
Culture: Comprised of scores for proactive service, keeps all promises, and product works as promoted.
Loyalty: Comprised of scores for part of long-term plans, would you buy again, overall satisfaction, likely to recommend, and forecasted overall satisfaction.
Operations: Comprised of scores for quality of training, quality of implementation, and ease of use.
Product: Comprised of scores for delivery of new technology, overall product quality, supports integration goals, and product has needed functionality.
Relationship: Comprised of scores for vendor executive involvement and quality of support.
Value: Comprised of scores for money’s worth, avoids charging for every little thing, and drives tangible outcomes.