For the seventh consecutive year, Dimensional Insight’ “Diver Solution” has earned top rankings as a business intelligence technology vendor based on customer feedback in the 2016 Wisdom of Crowds® Business Intelligence Market Study conducted by Dresner Advisory Services, LLC.
Dresner Advisory Services received feedback from 1,524 BI users about their use of 28 different BI products. Dimensional Insight was placed in the upper right quadrant of both the Customer Experience Model and the Vendor Credibility Model, which are featured in the report.
Diver received “best in class” recognitions in 7 categories: sales product knowledge, understanding customer business/needs, flexibility/accommodation, business practices, contractual terms and conditions, follow-up post-sale, and consulting product knowledge and experience.
Diver also saw year-over-year improvements in 10 categories: overall value, product robustness/sophistication of technology, completeness of functionality, reliability of technology, integration with third-party technologies, overall usability, ease of upgrade/migration to new versions, online training, forums and documentation, consulting value, and recommend score.
We owe a tremendous debt of gratitude to all the customers who participated in this independent research.
Here is the press release from DI:
Dimensional Insight (http://www.dimins.com/), a developer of business intelligence (BI) solutions for complex and highly regulated industries, today announced its recognition from Dresner Advisory Services (http://dresneradvisory.com/) as a 2016 Industry Excellence Award winner in the category of “Overall Leader.” This acknowledgement comes on the heels of the company’s recognition as an industry leader in the 2016 Wisdom of Crowds® Business Intelligence Market Study.
Dresner Advisory Services’ annual business intelligence report is based on data collected from end users and provides a real-world perspective on the evolving market. Based on the flagship report, the 2016 Industry Excellence Awards recognize those vendors who achieved high rankings on one or both of two market models:
The Customer Experience Model: Considers the real-world experience of customers working with the technology solutions on a daily basis, plotting vendor touch points — sales and service — and customer sentiment surrounding product and technology.
The Vendor Credibility Model: Considers a vendor’s relationship with their customer, plotting value for price paid against a “confidence” score comprised of integrity and recommend measures.
For this year’s awards, Dresner Advisory Services honored Dimensional Insight as an “Overall Leader” for demonstrating excellence across all categories of measurement: product/technology, sales and service, value and confidence. Dimensional Insight scored in the upper-right of both market models.
“At Dimensional Insight, we hold ourselves to the highest standard of developing and deploying products that deliver a superior and trustworthy experience for our customers so that they can achieve their own business goals,” said Fred Powers, president and CEO of Dimensional Insight. “This recognition validates that the work we put in everyday is providing true value to those who use our products.”
“Our Industry Excellence Awards are designed to honor the top vendors in the business intelligence industry that are achieving leadership status for their products, services and technology as ranked by actual customers,” said Howard Dresner, founder and chief research officer at Dresner Advisory Services. “We congratulate Dimensional Insight on its achievement as an Overall Leader in this year’s awards.”
About Dimensional Insight
Dimensional Insight is a leading provider of business intelligence (BI) solutions. The company offers a comprehensive set of BI capabilities ranging from data integration and modeling to sophisticated reporting, analytics, information portals and dashboards. Founded in 1989, Dimensional Insight has thousands of customer organizations worldwide. Dimensional Insight’s Diver Solution and their Diver Platform 7.0 ranks as a top performing business intelligence platform by customers and industry analysts in its core market segments including healthcare, manufacturing and distribution industries. For more information, please visit www.dimins.com.
Dimensional Insight, The Diver Solution & The Diver Platform are trademarks or registered trademarks of Dimensional Insight or its subsidiaries in the U.S. and other countries. Other company names, product names and company logos mentioned herein are the trademarks, or registered trademarks of their respective owners.