Whether you are a Tour Operator, a Hotelier, a Ferry company or an Excursions Operator, and using terminology like “Reservations”, “Bookings”, “Passengers”, “Room Rate” and “Boarding”, your KPIs and analytics are focused on the numbers of people buying your product; the availability and yield; and the customer satisfaction levels that lead to future business.
Diver BI can solve the issues you experience when trying to join up information from a variety of different sources. You know, those various spreadsheets that usually tie your team up in knots trying to match data, and which you suspect might not be quite as accurate or as up-to-date as you would like.
We create dashboards and analytics that deliver information to your sales team at a click, allowing them to identify opportunities for upselling and cross-selling, and alert your “Customer Care” personnel to issues with customer satisfaction and complaints before things escalate to a wider audience.
KPIs and Balanced Scorecards that allow you to monitor on a daily basis your profitability, your availability, your time to bookings ratios, your passenger numbers and no show rates are customisable to your organisation.
In fact, if the raw data is there and you have a business rule or goal to go with it, Diver BI can deliver a means of monitoring any measure that you care to invent for your industry.
And creating a reliable, joined-up version of your data as a central, single version of the truth in an easily accessible data portal, is the biggest step you will take towards a full and more immediate understanding of your business.
To read about how Diver has helped solve some real-world data management, governance and analytics problems see Case Studies